Zensar and an anonymised specialty retailer: Manhattan Active Omni functional testing case analysed

Verdict: what is checkable

Client profile as published

Client

An upscale American home-furnishings company (the vendor's description; the vendor does not name the client)

Segment

Specialty retail

Region

North America

Channels

stores and ecommerce

Size indicators

6,000 employees; annual revenue of ~$3B; 72 galleries; 39 outlets

The client description and size indicators are quoted from the source; segment, region and channels are this site's classification. [ev-1735]

Systems in scope

• OMS (order management system: software that routes, splits and tracks customer orders across stores, warehouses and carriers.) (Manhattan Active Omni (MAO)): named in the Overview section (Zensar's brief)
• Integrations: named in the Solution section (Deployment and optimization: Integration)

Where the source names each system is quoted or summarised from the case page. [ev-1735]

Problem as stated

The retailer wanted a new order management system and business flows for its UK and EU operations on Manhattan Active Omni, with customizations and automation. Its own technology team lacked experience with a greenfield rollout of the full omnichannel suite and the customization it needed. Zensar was brought in for functional validation, automation of repetitive test cases and performance benchmarking. [ev-1735]

did not have the requisite expertise (quoted from the source)

Approach

Testing types

functional, automation and performance (main scope: functional)

Team shape

Zensar Industry Solutions team working with the client's team; Zensar also took part in user acceptance testing

Duration

not stated

Engagement model

not stated

Tooling named in the source

Sierra

Metrics claimed

What the case does not say

• Baseline before the engagement.
• Measurement method.
• Duration over which the metric held.
• Team size on both sides.
• Cost.
• What was out of scope.
• Whether the client is still a client.
• Date of the work.

Reading notes for a buyer

This case speaks to the scenario “OMS or WMS (warehouse management system: software that runs receiving, storage, picking and shipping inside a distribution center.) replacement” and feeds dimension D4 (Test automation evidence) of the methodology. A question to put to Zensar:

What was the regression effort before test automation on the Manhattan Active Omni rollout, and how was the reported reduction measured? [ev-1735]

Source and verification

Source

Retail Giant Gains a Business Edge by Modernizing Order Management

Published

not dated by the vendor

Verified

2026-10-30

Evidence grade

secondary

Corroborating sources

none found

Vendor profile: Zensar. System facet: OMS and WMS testing vendors.